Possessing a passion for innovation, power, and performance, the employees at Worx strive to create tools that allows their customers to work quickly and easily and move on with the next thing in their lives. With a mantra of “reimagine, reinvent, results, and repeat,” Worx’s objective is to produce the best items that help people take care of their homes, yards, and gardens. The company’s customer-care program stands as the bedrock of its mission. Fifty highly trained customer service agents handle approximately 500,000 transactions every year. During peak season, these individuals will handle more than 1,700 calls and nearly 700 e-mails or live chats every day. Along with being experts in design and engineering, Worx employees are also well versed in how to use products to enhance people’s homes and make life easier. The company’s blog, WORX Toolshed, helps consumers stay on top of do-it-yourself lawn and gardening tips from a team of professionals.
Worx’s most popular products include a 20-volt cordless leaf blower, a folding work table and sawhorse, an 8-in-1 wheelbarrow/yard cart/dolly, and a 5-amp electric chainsaw. Its high-performance, varied lawn mowers are easy on lawns and don’t produce nasty emissions. Worx sells an Ultimate Robotic Lawn Mower that can cut intricately and navigate narrow passages. Equipped with an anti-theft system, it has a user-friendly control panel and a fully automated mowing system and programmable timer. Worx also sells blowers and mulchers, trimmers and edgers, chainsaws and power cleaners, and hedge trimmers and leaf blowers. Its sturdy work-support items include clamping sawhorses with bar clamps, work tables, work lights with LED capacity, and wall mounts. The “Deals” section of the Worx website offer nicely priced discounts on popular items such as hedge trimmers, leaf blowers, mulchers, and vacuums, while the “TV Offers” section offers engaging videos and plenty of information on well-used outdoor products such as power cleaners.
Along with its focus on loyal customers, Worx also believes in reducing people’s carbon footprint through the products it sells. The company is always attempting to improve its manufacturing process to reduce waste further and manage emissions. Likewise, Worx products go a long way toward protecting the atmosphere thanks to battery-run and electric tools that offer an alternative to gas-powered machines. The company’s dedication toward environmentally friendly products has paid off, as it has received the World Wildlife Fund’s Platinum Award for Low Carbon Manufacturing, as well as the LEEDS-NC Platinum distinction for its efforts toward being green.